Instagram Launches New Appeals Process for Disabled Accounts, Adds Report Tracking In-App

Good news for those who’ve had their Instagram account disabled.

As part of Safer Internet Day, Instagram has announced the launch of a new feature that will allow users to appeal for the disabled accounts, direct from the log-on screen.

instagram-appeal

As you can see above, the new feature will enable those whose accounts have been disabled to request a review of the decision when they try to log in.

When you enter your username and password, you’ll see a prompt informing you that your account will be deleted, with 30 days to appeal the decision. You then have two options – ‘Download Data’ to get access to all your Instagram content, or ‘Request Review’.

When you select ‘Request Review’, you’ll be taken to the third screen, where you’ll need to enter your full name, e-mail and a reason why you think Instagram has made a mistake in disabling your account. Instagram will then review the decision, which generally takes up to 24 hours.

Of course, having the right to submit an appeal doesn’t necessarily mean that Instagram will reinstate your account. But users will have the option to enter a request either way.

Instagram’s also adding a new way to track any reports you’ve submitted in-app.

instagram-support-report

Now, in your Instagram settings, you’ll be able to tap on ‘Support Requests’ to see a full list of any reports that you’ve submitted in the app. Just Tap on any of the specific reports and you’ll be able to see further info as to where each report is within Instagram’s process flow – you can see the ‘In Review’ green bar at the top of the screen below.

instagram-report

Users will also be able to tap the “More Options” button for further suggested actions to take, like muting, blocking, restricting or unfollowing the user whose content you’ve reported.

As noted, the additions coincide with Safer Internet Day, which prompts users and platforms to assess their online security, and ensures that they’re not vulnerable to hackers and/or other negative elements. Instagram has also outlined a range of additional measures it’s implemented in recent months to help keep people safe, including Restrict mode, which can help to address cyberbullying, and its new AI tools which detect potentially offensive post comments and prompt the author to reconsider their response.

Indeed, previous research has indicated that Instagram is “the worst social media network for mental health and wellbeing”, with the platform contributing to higher levels of anxiety and depression, among other issues. That’s why initiatives like this are important, along with Instagram’s other improvements in regards to removing images depicting self-harm and even hiding like counts, in an effort to lessen that social pressure.

Instagram’s new account appeals process and report tracking tools will be rolling out “over the coming weeks”.

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Thomas Burn is a blogger, digital marketing expert and working with Techlofy. Being a social media enthusiast, he believes in the power of writing.

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