Top 10 Knowledge Base Management Software in 2020

Are you trying to find out which tool is best to set up the knowledge base for your website? With so many options to choose from it can be really daunting to find the right knowledge base software for your website.

To help you save your precious time and bucks we have prepared a list of 10 best knowledge base software. Whether you are a SaaS startup or a single product website, this list has knowledge base solutions for everyone.

What Is A Knowledge Base?

In simple terms, a knowledge base is a platform that includes a collection of queries, answers, guides, and documentation related to a service or product. Users can find answers to common questions about the product or service.

Features of Knowledge Base

Search Function

One of the most important features of a knowledge base is the search bar. Users should be able to search for articles and guides on you to find solutions to their problems.

Easily Manageable Categories

With lots of articles in one knowledge database, you could easily get lost while updating or adding new content. A simple categorization could really help keep the entire knowledge base organized. As well as make it easier to browse.

File Attachments

Often while sharing knowledge through an article you need to include additional content in your guides and posts. Like PDF files, templates, video files, etc. therefore your knowledge base system should supports file attachments. You can attach these additional files directly in the articles.

A User Feedback System

A simple and great way to improve your knowledge base is to get feedback from users. A simple system is more than enough to learn if an article in your knowledge base was helpful to users or not.

Analytics & Reports

With good analytics, you can learn which knowledge base posts are performing better and which are not. This will allow you to keep improving your knowledge base and create more helpful guides for your users.

Best Knowledge Base Software

Let’s dive in and find out the best knowledge base software for you.

1. HubSpot

hubspot

Hubspot’s Service Hub is a knowledge management tool that uses a ticketing system to help organize customer feedback and manage their expectations. It gives your business several options for interactions — including live chat, knowledge base, and email — so you can offer effective support. It also gives you valuable data that your Sales and Marketing teams can use to optimize the service your company provides.

A knowledge base is a proactive tool that allows users to look for solutions to their queries. A knowledge base is an excellent way to streamline this type of customer support and almost always results in more satisfied customers — and lower resource costs.

2. Zoho Desk

zohodesk

Zoho Desk is the support platform of Zoho and it works in conjunction with other solutions to provide a seamless and powerful but inexpensive means to deliver a unified customer service experience. Zoho Desk offers almost all the features that we’ve seen on other help platforms and a few more that are wholly exclusive.

With Zoho, you can improve your resolution time and customer service by making a Knowledge Base of customer support articles with the help desk solutions. This feature allows your support staff to provide appropriate solutions for customer tickets effectively.

3. Document360

document360

Document360 is a very user-friendly software designed especially for creating well-organized knowledgebase platforms. Document360 is trusted by many leading brands such as Microsoft and Harvard University as well.

The cloud-based Document features an aesthetically minimal and clean user interface for making both public and private knowledge bases. It also includes an easy-to-use dropdown editor.

Document360 features a very beginner-friendly setup process. And it offers tools to serve both the content creators as well as the customer support representatives.

4. LiveAgent

liveagent

LiveAgent is a multi-feature help desk as well as a live chat software. It helps you to streamline all of your communication channels into one unified dashboard, which can be easily accessed by your entire customer support team at any time.

LiveAgent is a great choice for companies from different industries and different sizes. It can integrate with over 40 third party applications and has more than 150 million users worldwide. It also offers over 179 help desk features including a built-in call center, gamification, reporting and analysis tools, automation, as well as knowledgebase/customer portal management tools.

5. Helpjuice

helpjuice

Helpjuice is a popular SaaS tool that specializes in knowledge base software. Helpjuice provides software that’s the only purpose is to help companies with big teams. It also features a very user-friendly knowledge management system.

One of the best features of Helpjuice is the customer support service. It also provides free customization to set up your knowledge base fast and easy. And also promises a 5-minute response time to your support tickets.

6. Proprofs Knowledge Base

proprofs

ProProfs Knowledge Base is one of the most popular and powerful tools that’s known for its unique features, smart settings, and robust integrations. The tool is of immense help when it comes to creating your knowledge base, documentation, manuals, help sites, FAQs, and much more. It helps you in all aspects of your knowledge management beginning from content and designing to customizing and publishing it.

The tool is extremely easy to use – no HTML or coding skills are required and it also plays well with powerful tools like Zendesk, Freshdesk, Wufoo, Salesforce desk, Google Analytics, and more.

The convenience and flexibility provided by ProProfs Knowledge Base make it the favorite of small businesses as well as large organizations.

7. Flowlu

flowluFlowlu is not only a knowledge management software but an all-in-one collaboration suite giving companies a clear view of daily activities within the organization. With tools like knowledge management, project management, online invoicing, task management, project management, and many others, It helps users to collaborate and convert their ideas into the task immediately. Users can also track every part of the activities, from time to overall costs and customer invoices.

8. Archbee

archbee

If you are looking for an all-in-one solution, we’ve got you covered. Archbee has all the features that help you create, edit, share and navigate a knowledge base. It also has the best pricing on this list.

The knowledge management includes easy to create documentation, wikis, and it also helps in creating even meeting minutes. You just need to integrate all of these in a single knowledgebase. And you can create them all in the same interface, with Archbee.

Today, you can get complete access to all the features of Archbee, 1 Domain slot for one public space, 1 Workspace, and 10 Members with White label capability for $59/lifetime.

9. XenoApp

xenoapp

Xeno is a powerful knowledge management software, with Xeno live support software, you can also set predefined responses that link directly to your knowledge base. with this feature, you’ll be able to send the answer to your customer’s queries in just two clicks.

A good knowledge base can help to make sure that all your staff is singing from the same hymn sheet when it comes to dealing with queries or customer issues. It ensures that all representatives are giving the same advice for particular problems.

10. IntelligenceBank

intelligencebank

IntelligenceBank is a knowledge management software that gives you document management solutions for businesses of all sizes. Its key features include workflow management, online document management, database customization, and many others. The software was designed by IntelligenceBank Pty Ltd.

IntelligenceBank makes it very easy to share and collaborate on documents and data with the team with the help of its workflow, approvals and an audit trail.

11. HelpCrunch

helpcrunch

HelpCrunch is a powerful all-in-one customer service software. Apart from the knowledge base it also offers live chat, email marketing, and pop-ups. What HelpCrunch offers in terms of a knowledge base is a simple, sleek, modern and easy to use software designed to be as convenient as possible.

Your customer support representatives can create knowledgebase articles in a simple text editor, where everything will look basically as in a published version. You can manually change SEO details for every article to help search engines better understand the content. Articles can also be divided into different categories so that your users can easily navigate through your knowledge base.

Conclusion

If it seems like you only need a knowledge base right now, you should always keep in mind that you might want to scale it in the future. Maybe you’ll also need a live chat tool sometime in the future. Maybe you’ll need a customer service team too.

That’s why even if those are not your core knowledge base features, pay attention to other features and integrations of your software and choose wisely.

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Thomas Burn is a blogger, digital marketing expert and working with Techlofy. Being a social media enthusiast, he believes in the power of writing.

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