In the time since the Microsoft Surface Laptop 3’s launch in October 2019, some users have reported cracks appearing on their laptop’s screen for some mysterious reason. Microsoft first said it was investigating the issue in February, and today, it explained a potential cause of the problem and offered free repairs to those affected (via ZDNet).
“We have investigated claims of the screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause,” Microsoft said in a support document.
“If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support to initiate a repair free of charge during the warranty period of the device,” the company added.
The company also says that if you previously paid for a screen repair that you believe should be covered by this new policy, you can contact Microsoft support to potentially get a reimbursement.
